FREQUENTLY ASKED QUESTIONS

1. What is your guarantee and return policy?
2. Is this game NEW or USED?
3. Is this game the Original, Greatest Hits or Platinum Hits version?
4. What forms of payment do you accept?
5. Where do I send my money order/certified check?
6. How much is shipping & insurance?
7. When can I expect my order to arrive?
8. What are your hours of operation?
9. Do you allow local pick-up?
10. How is my personal information protected?
11. Why shoudl I sign-up for the newsletter?

ANSWERS

1. What is your guarantee and return policy?
   We offer a no questions asked money back guarantee on all of our items.  Just return the item in the exact same condition it was received within 14 days of the purchase date.  We will issue a full refund minus any shipping & handling charges once the item has been received.  Please email us at customersupport@gamestoreUSA.com to obtain the return address and reason for return.  Please DO NOT send the item without notifying us first. - Back To Top >>
   
   
2. Is this game NEW or USED?
   All games listed as NEW are new & factory sealed.  All games listed as MINT or MINT SEALED are used, complete (inc. manual, case, game & artwork) & re-sealed.  Any games missing cases or manuals will be clearly noted in the auction description. - Back To Top >>
   
   
3. Is this game the Original, Greatest Hits or Platinum Hits version?
   We do our best to disclose this information in the title and/or auction description.  Please email us directly at customersupport@gamestoreUSA.com to confirm which version of the game you require - .  Back To Top >>
   
   
4. What forms of payment do you accept?
   We accept all major credit cards including American Express, VISA, Mastercard & Discover.  We also accept paypal, money orders and certified checks.  We DO NOT accept personal checks.  We also recommend against doing wire transfers or sending cash through the mail as they are not the safest forms of payment. - Back To Top >>
   
   
5. Where do I send my money order/certified check?
   Golan Media, LLC
   3456 Collonade Drive
   Wellington, FL  33467
   Back To Top >>
   
   
6. How much is shipping & insurance?
   Our shipping rates are listed in a chart format within all of our game auctions.  The chart includes the applicable shipping discount for multi-item orders as well.  Insurance is included automatically with every item we sell.  It is not broken down on the invoice.  It is a flat cost; which is included in the shipping & handling rate for every item we list. - Back To Top >>
   
   
7. When can I expect my order to arrive?
   All orders are shipped the same or following business day.  You will receive an automatic email notification confirming that the shipment has been sent out.  Domestic orders via 1st class mail can expect to receive their item(s) in 3-8 business days depending on location.  Domestic orders via priority mail can expect to receive their item(s) in 2-4 business days depending on location.  International orders can take as little as 5 days to 5 weeks subject to customs inspections and/or tariffs.  Shipping times are not guaranteed and a tracking # can be provided for all US orders ONLY. - Back To Top >>
   
   
8. What are your hours of operation?
   We are open for business 24/7, 365 days a year.  We handle all customer service related inquiries from 9 AM-7 PM E.S.T. Monday- Friday.  We have a dedicated specialist available to answer your product/ordering specific questions via email on the weekends, but please keep in mind that they are not able to track packages.  This is done via our office workstation, and we are not there on the weekends.  All shipping/tracking related questions will be handled during the weekday.  Keep in mind that if you email us on the weekends pertaining shipping/tracking related questions you will not get a reply back until Monday (unless it’s a Holiday) or the following relevant business day. - Back To Top >>
   
   
9. Do you allow local pick-up?
   No, I’m sorry we do not.  Our office/warehouse is for shipping purposes only.
   We not have a retail store location. - Back To Top >>
   
   
10. How is my personal information protected?
    Your privacy is of the utmost concern to us.  Your information is never sold, shared or distributed to a 3rd party.  The information you provide will be used by gamestoreUSA for business operation purposes only. - Back To Top >>
    
    
11. Why should I sign-up for the mailing-list?
    When you sign-up to be on our mailing list you will begin to receive our newsletter. The newsletter contains exclusive promotions, coupons, and new game previews that only our website subscribers receive.
    
    Don’t miss a thing… sign up now! We do not sell our email addresses to 3rd parties insuring your total privacy and you can unsubscribe at any time. We also promise not to clog up your inbox with constant messages like some of our competitors do. We only send out our promotional newsletter once or twice per month. - Back To Top >>

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